From marcus.schwartz at corp.manyone.net Thu Jun 8 13:09:15 2006 From: marcus.schwartz at corp.manyone.net (Marcus Schwartz) Date: Thu, 8 Jun 2006 13:09:15 -0700 (PDT) Subject: [du-bistro] test post Message-ID: test From jack.podell at corp.manyone.net Thu Jun 8 14:02:56 2006 From: jack.podell at corp.manyone.net (Jack Podell) Date: Thu, 08 Jun 2006 14:02:56 -0700 Subject: [du-bistro] FW: [Fwd: BISTRO Workflow Document] In-Reply-To: <44888D06.6060307@corp.manyone.net> Message-ID: Hi, I sent this out 2 days ago but had a typo in the list address. My apologies. -Jack Hi folks, As promised, enclosed is a document reflecting the engineering work being done for the first iteration of the BISTRO project. The planned tool set reflects the stewarding workflow as we know it. Please review in preparation for our meeting next week. Comments or discussion points may be sent to the list. We?ll forward more meeting info as the week progresses. Keep in mind that the discussion, in this case, does not include additional functionality but rather focuses on the workflow and how to keep it simple for stewards. We?ll also be getting into the workflow as it relates to the ease of bringing on new stewards (as a secondary topic). Regards, Mark & Jack ------ End of Forwarded Message -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.dufoundation.org/archive/du-bistro/attachments/20060608/a417dab0/attachment-0001.htm -------------- next part -------------- An embedded message was scrubbed... From: Jack Podell Subject: BISTRO Workflow Document Date: Mon, 05 Jun 2006 15:42:21 -0700 Size: 568195 Url: http://lists.dufoundation.org/archive/du-bistro/attachments/20060608/a417dab0/attachment-0001.eml -------------- next part -------------- A non-text attachment was scrubbed... Name: BISTRO workflow and interface specification 6-5-2006.pdf Type: application/octet-stream Size: 225722 bytes Desc: not available Url : http://lists.dufoundation.org/archive/du-bistro/attachments/20060608/a417dab0/attachment-0002.obj -------------- next part -------------- A non-text attachment was scrubbed... Name: BISTRO workflow and interface specification 6-5-2006.doc Type: application/octet-stream Size: 191488 bytes Desc: not available Url : http://lists.dufoundation.org/archive/du-bistro/attachments/20060608/a417dab0/attachment-0003.obj From jack.podell at corp.manyone.net Thu Jun 8 14:06:09 2006 From: jack.podell at corp.manyone.net (Jack Podell) Date: Thu, 08 Jun 2006 14:06:09 -0700 Subject: [du-bistro] FW: questions/comments on work flow doc In-Reply-To: Message-ID: Another one that went wrong. (I think I've got it now). ---------------------------------------------------------- These are exactly (for the most part) the types of issues that are within the bounds of our meeting next week. Thanks Scot. -Jack --------------------------------------------------------- Howdy, The design looks pretty simple to use, which is a TERRIFIC start!!! :-D Here are my comments on the proposed design from the point of view of documentation & user interface stuff. (I don't comment much on what's missing.) General Comment: The proposed design implies that all documentation should appear on the screen along with the tools. This will make the pages too crowded. (There are other reasons I think that having all the info on the local page is less than optimum; we can discuss it during the meeting.) I would suggest that a minor subset of the documentation should appear locally, with links to more complete documentation if necessary. Since these are web pages, there shouldn't be much of a problem. In general, it's vital that all instances that allow for deletion (portals, steward names in permission lists, etc.) have confirmation dialogs. Page 2 (ff): I don't understand the comments in the field surrounded by broken lines in the lower right corner of the Steward Tools Main Page (and other pages going forward). Will these comments appear on the page, or are they just for us? (On this page, it looks like instructions for stewards; on the next page, it looks like explanatory comments for the BISTRO team.) Page 6: The interface description in the field surrounded by broken lines says that the Steward must return to the main page to manage a newly created child. Will there be a link to get the Steward back to the main page easily? Also: There should be a separation distinguishing work areas for existing children as opposed to creating new children - maybe a vertical bar with new children stuff (editable field, ADD button) on the left and existing children stuff (names list and "remove child" "reorder children" buttons) on the right. (By the way, how does one reorder children?) When removing a child or deleting a steward from the list, I assume that a suitable warning dialog box will appear confirming the deletion? Page 7: Deleting a link calls for right-clicking the mouse. Since most Macintosh mouses do NOT have a right button, will control- clicking also work? The comment about reordering links says to drag a link to a new position. This is inconsistent with the interface for reordering children on Page 6, where you have to click a button -- and presumedly do something else -- to reorder children. (What happens after you click the button isn't stated.) Page 10: This page has a Help button, but none of the previous pages do. I'd like to see such a button on all pages. (As I suggested earlier, we'd need to discuss what kind of help belongs on the page and which should be remote.) Scot Kamins .................... Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. -- Margaret Mead ------ End of Forwarded Message ------ End of Forwarded Message From jack.podell at corp.manyone.net Fri Jun 9 09:36:21 2006 From: jack.podell at corp.manyone.net (Jack Podell) Date: Fri, 09 Jun 2006 09:36:21 -0700 Subject: [du-bistro] BISTRO - Meeting Agenda Message-ID: Hi Folks, Here?s the agenda for next week?s meeting. Comments welcome. See you all Monday. -Jack and Mark -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.dufoundation.org/archive/du-bistro/attachments/20060609/7e8e7ec4/attachment-0001.htm -------------- next part -------------- A non-text attachment was scrubbed... Name: Bistro usability workshop schedule6.8.doc Type: application/msword Size: 40448 bytes Desc: not available Url : http://lists.dufoundation.org/archive/du-bistro/attachments/20060609/7e8e7ec4/attachment-0001.doc From scot.kamins at corp.manyone.net Sun Jun 11 11:57:02 2006 From: scot.kamins at corp.manyone.net (Scot Kamins) Date: Sun, 11 Jun 2006 11:57:02 -0700 Subject: [du-bistro] Thoughts on a Minimalist Contextual Documentation Scheme Message-ID: Folks, I'm thinking that this new model for tools presentation presents us with a wonderful opportunity to implement contextual documentation. In short, the user sees ONLY what s/he needs and ONLY when s/he needs it. (Think "minimalism.") Each individual tool item would have a link that would open a new small window with documentation applying just to that tool; the window stays open so that the steward can refer to it as s/he uses the tool to which the documentation refers. When s/he's finished with it, s/he closes the window. Here's an example from a web hosting service that I use: 1) Go to http://tinyurl.com/l8efa 2) At the bottom of the Economy Plan column, click the blue link labeled "Free Windows Items." A user coming here (or more likely returning here) may already know what extra services you get for a Windows system, so s/he wouldn't need to see the info that a new user would want to see. I used a similar method to create all the small windows used in the HTML version of the Steward Tools for version 2.2: 1) Go to http://tinyurl.com/no2a3 2) Search for "using a template" 3) When you find the link, click it. This little how-to window has two further links, including a small "i" button bringing you to much more verbose and in-depth documentation, Further, clicking the small "i" closes the current documentation window to avoid window clutter. We could do the same for the new steward tools -- you get just enough documentation to get the job done; if you need more info than the little window shows, you click the "i" to get more in-depth documentation. If you've been to this tools page before, you don't need to see any documentation distracting you from your task. I used nearly the same code to create literally dozens of windows -- my point being that it shouldn't make any great demand on engineering time resources to implement this plan. The hit on documentation time is similarly light; it doesn't take very much more time to write this kind of atomized documentation that it does to write full-blown narrative documentation. Comments and discussion are welcome. Scot Kamins .................... Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. -- Margaret Mead From marcus.schwartz at corp.manyone.net Tue Jun 13 10:55:31 2006 From: marcus.schwartz at corp.manyone.net (Marcus Schwartz) Date: Tue, 13 Jun 2006 10:55:31 -0700 (PDT) Subject: [du-bistro] steward tools demo Message-ID: http://fermi.svl.manyone.net:20057/steward/ From marcus.schwartz at corp.manyone.net Tue Jun 13 10:57:24 2006 From: marcus.schwartz at corp.manyone.net (Marcus Schwartz) Date: Tue, 13 Jun 2006 10:57:24 -0700 (PDT) Subject: [du-bistro] steward tools demo In-Reply-To: References: Message-ID: oops, that's wrong http://fermi.svl.manyone.net:20054/steward/ On Tue, 13 Jun 2006, Marcus Schwartz wrote: > http://fermi.svl.manyone.net:20057/steward/ > _______________________________________________ > du-bistro mailing list > du-bistro at lists.dufoundation.org > http://lists.dufoundation.org/mailman/listinfo/du-bistro > From marcus.schwartz at corp.manyone.net Tue Jun 13 12:24:47 2006 From: marcus.schwartz at corp.manyone.net (Marcus Schwartz) Date: Tue, 13 Jun 2006 12:24:47 -0700 (PDT) Subject: [du-bistro] viewing your new portal Message-ID: http://fermi.svl.manyone.net:20054/portal/portal_name replace "portal_name" with the name of your portal From mark.jansen at corp.manyone.net Thu Jun 15 13:56:30 2006 From: mark.jansen at corp.manyone.net (Mark Jansen) Date: Thu, 15 Jun 2006 13:56:30 -0700 Subject: [du-bistro] Workflow and Web forms document revised Message-ID: <4491C97E.3050204@corp.manyone.net> All: Thanks again for your time this week in the BISTRO workshop. Your input was extremely useful in trimming the software development process and will ensure BISTRO functionality that will met the basic needs of DU stewards. I will be sending out a more comprehensive record of the event, but in the meantime wanted to circulate the attached revised functional spec for your review and comments. Attached is the document in both MS Word and pdf formats. I would very much appreciate your reviewing this document and letting me know as soon as possible about any omissions or errors, or any other feedback you have. Remember, this document is intended to describe the functionality of only the Release 1.0 product; enhancements not in scope will be addressed separately. Regards, Mark Jansen -------------- next part -------------- A non-text attachment was scrubbed... Name: BISTRO workflow and interface specification 6-15-2006.doc Type: application/msword Size: 193024 bytes Desc: not available Url : http://lists.dufoundation.org/archive/du-bistro/attachments/20060615/fe81d507/attachment-0001.doc -------------- next part -------------- A non-text attachment was scrubbed... Name: BISTRO workflow and interface specification 6-15-2006.pdf Type: application/pdf Size: 121964 bytes Desc: not available Url : http://lists.dufoundation.org/archive/du-bistro/attachments/20060615/fe81d507/attachment-0001.pdf From Lisa_Benvenuti at institute.redlands.edu Mon Jun 19 09:16:25 2006 From: Lisa_Benvenuti at institute.redlands.edu (Benvenuti, Lisa) Date: Mon, 19 Jun 2006 09:16:25 -0700 Subject: [du-bistro] Workflow and Web forms document revised In-Reply-To: <4491C97E.3050204@corp.manyone.net> Message-ID: <2CB88FE87B0B30489D0CC7B8A7B45C7C48AAB6@ri-exch-1.institute.redlands.edu> This looks like it covers what we talked about. Two questions: Can you implement the ability to add a keyword now even though the search functionality isn't complete. The keyword should just be an entry into the database (easy to do I would think) and that way we wouldn't have to go back and enter keywords for many resources later (it probably would not get done after the fact) Also, it there any embedded metadata/properties (other than the URL) that can be populated from an existing web page when we add it as a resource link? This would save some typing and errors. Just a thought. I don't know what kind of info is embedded into a web link. Lisa ------------------------------------------------------------------- Lisa Benvenuti GIS Analyst/Resource Manager Redlands Institute, University of Redlands 1200 E. Colton Ave., Redlands CA 92373 909-748-8372 (fax) 909-335-4068 lisa_benvenuti at redlands.edu www.redlands.edu/redlandsinstitute Please note new phone and fax numbers -----Original Message----- From: du-bistro-bounces at lists.dufoundation.org [mailto:du-bistro-bounces at lists.dufoundation.org] On Behalf Of Mark Jansen Sent: Thursday, June 15, 2006 1:57 PM To: DU BISTRO team; Julie Winkleman Subject: [du-bistro] Workflow and Web forms document revised All: Thanks again for your time this week in the BISTRO workshop. Your input was extremely useful in trimming the software development process and will ensure BISTRO functionality that will met the basic needs of DU stewards. I will be sending out a more comprehensive record of the event, but in the meantime wanted to circulate the attached revised functional spec for your review and comments. Attached is the document in both MS Word and pdf formats. I would very much appreciate your reviewing this document and letting me know as soon as possible about any omissions or errors, or any other feedback you have. Remember, this document is intended to describe the functionality of only the Release 1.0 product; enhancements not in scope will be addressed separately. Regards, Mark Jansen From ida.kub at gmail.com Tue Jun 20 09:39:47 2006 From: ida.kub at gmail.com (Ida Kubiszewski) Date: Tue, 20 Jun 2006 12:39:47 -0400 Subject: [du-bistro] Workflow and Web forms document revised In-Reply-To: <2CB88FE87B0B30489D0CC7B8A7B45C7C48AAB6@ri-exch-1.institute.redlands.edu> References: <4491C97E.3050204@corp.manyone.net> <2CB88FE87B0B30489D0CC7B8A7B45C7C48AAB6@ri-exch-1.institute.redlands.edu> Message-ID: Hey Mark, thanks for mocking this up. Here are just two points that I noticed: 1) on the Manage Diorama Page we agreed to have 3 options: upload a new file, pick an already uploaded file, and pick a file from a different portal or site. Might want to double check if these were the three. Similar set up on the Manage Icon page 2) on the permissions page, there needs to be a way to take away permissions as well. Ida On 6/19/06, Benvenuti, Lisa wrote: > This looks like it covers what we talked about. > > Two questions: > > Can you implement the ability to add a keyword now even though the > search functionality isn't complete. The keyword should just be an entry > into the database (easy to do I would think) and that way we wouldn't > have to go back and enter keywords for many resources later (it probably > would not get done after the fact) > > Also, it there any embedded metadata/properties (other than the URL) > that can be populated from an existing web page when we add it as a > resource link? This would save some typing and errors. Just a thought. I > don't know what kind of info is embedded into a web link. > > Lisa > > ------------------------------------------------------------------- > Lisa Benvenuti > GIS Analyst/Resource Manager > Redlands Institute, University of Redlands > 1200 E. Colton Ave., Redlands CA 92373 > 909-748-8372 (fax) 909-335-4068 > lisa_benvenuti at redlands.edu > www.redlands.edu/redlandsinstitute > > Please note new phone and fax numbers > > -----Original Message----- > From: du-bistro-bounces at lists.dufoundation.org > [mailto:du-bistro-bounces at lists.dufoundation.org] On Behalf Of Mark > Jansen > Sent: Thursday, June 15, 2006 1:57 PM > To: DU BISTRO team; Julie Winkleman > Subject: [du-bistro] Workflow and Web forms document revised > > All: > > Thanks again for your time this week in the BISTRO workshop. Your input > was extremely useful in trimming the software development process and > will ensure BISTRO functionality that will met the basic needs of DU > stewards. I will be sending out a more comprehensive record of the > event, but in the meantime wanted to circulate the attached revised > functional spec for your review and comments. Attached is the document > in both MS Word and pdf formats. > > I would very much appreciate your reviewing this document and letting me > know as soon as possible about any omissions or errors, or any other > feedback you have. Remember, this document is intended to describe the > functionality of only the Release 1.0 product; enhancements not in scope > will be addressed separately. > > Regards, > > Mark Jansen > > > _______________________________________________ > du-bistro mailing list > du-bistro at lists.dufoundation.org > http://lists.dufoundation.org/mailman/listinfo/du-bistro > From mark.jansen at corp.manyone.net Tue Jun 20 17:36:43 2006 From: mark.jansen at corp.manyone.net (Mark Jansen) Date: Tue, 20 Jun 2006 17:36:43 -0700 Subject: [du-bistro] Workflow and Web forms document revised In-Reply-To: References: <4491C97E.3050204@corp.manyone.net> <2CB88FE87B0B30489D0CC7B8A7B45C7C48AAB6@ri-exch-1.institute.redlands.edu> Message-ID: <4498949B.50200@corp.manyone.net> All: Thanks for taking the time to review and comment on the Workflow and Web Forms document distributed last week. Quick responses to Ida's and Lisa's comments: 1. Ida is correct: there are three options for selecting a diorama: upload a new file, pick an already uploaded file, and pick ("refer") a diorama from an existing portal or site. The last two options are combined onto a single web form in BISTRO 1.0. Same holds true for managing icons. 2. Under Managing Permissions, there is indeed a means for taking away permissions under EDIT PERMISSIONS. In this release, by un-checking the EDIT PORTAL CONTENT and ASSIGN STEWARD PERMISSIONS boxes and clicking on SAVE, the individual's permissions are rescinded. 3. Implementing the ability to add keywords should be undertaken after some architectural design decisions, so is being deferred for the present time. 4. At this time, there isn't a practical way to identify metadata of the types meant to be added to a resource link (aside from information contained in HTTP headers which may be used for system management and housekeeping), so auto-populating isn't in the current plan. Longer answers to Items No. 3 and 4 are in order. I'll follow up on these when time permits. The Development team is making great progress on BISTRO 1.0. Adding the UI (a very simple one at that) and documentation may stretch our schedule by a few days, but the package is coming together nicely. I'll let you know as soon as the system is ready for you to play with. Regards, Mark > Hey Mark, thanks for mocking this up. Here are just two points that I > noticed: > > 1) on the Manage Diorama Page we agreed to have 3 options: upload a > new file, pick an already uploaded file, and pick a file from a > different portal or site. Might want to double check if these were > the three. Similar set up on the Manage Icon page > > 2) on the permissions page, there needs to be a way to take away > permissions as well. > > Ida > > > On 6/19/06, Benvenuti, Lisa > wrote: >> This looks like it covers what we talked about. >> >> Two questions: >> >> Can you implement the ability to add a keyword now even though the >> search functionality isn't complete. The keyword should just be an entry >> into the database (easy to do I would think) and that way we wouldn't >> have to go back and enter keywords for many resources later (it probably >> would not get done after the fact) >> >> Also, it there any embedded metadata/properties (other than the URL) >> that can be populated from an existing web page when we add it as a >> resource link? This would save some typing and errors. Just a thought. I >> don't know what kind of info is embedded into a web link. >> >> Lisa >> >> ------------------------------------------------------------------- >> Lisa Benvenuti >> GIS Analyst/Resource Manager >> Redlands Institute, University of Redlands >> 1200 E. Colton Ave., Redlands CA 92373 >> 909-748-8372 (fax) 909-335-4068 >> lisa_benvenuti at redlands.edu >> www.redlands.edu/redlandsinstitute >> >> Please note new phone and fax numbers >> >> -----Original Message----- >> From: du-bistro-bounces at lists.dufoundation.org >> [mailto:du-bistro-bounces at lists.dufoundation.org] On Behalf Of Mark >> Jansen >> Sent: Thursday, June 15, 2006 1:57 PM >> To: DU BISTRO team; Julie Winkleman >> Subject: [du-bistro] Workflow and Web forms document revised >> >> All: >> >> Thanks again for your time this week in the BISTRO workshop. Your input >> was extremely useful in trimming the software development process and >> will ensure BISTRO functionality that will met the basic needs of DU >> stewards. I will be sending out a more comprehensive record of the >> event, but in the meantime wanted to circulate the attached revised >> functional spec for your review and comments. Attached is the document >> in both MS Word and pdf formats. >> >> I would very much appreciate your reviewing this document and letting me >> know as soon as possible about any omissions or errors, or any other >> feedback you have. Remember, this document is intended to describe the >> functionality of only the Release 1.0 product; enhancements not in scope >> will be addressed separately. >> >> Regards, >> >> Mark Jansen >> >> >> _______________________________________________ >> du-bistro mailing list >> du-bistro at lists.dufoundation.org >> http://lists.dufoundation.org/mailman/listinfo/du-bistro >> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.dufoundation.org/archive/du-bistro/attachments/20060620/cf4954b5/attachment.htm From scot.kamins at corp.manyone.net Tue Jun 20 18:11:29 2006 From: scot.kamins at corp.manyone.net (Scot Kamins) Date: Tue, 20 Jun 2006 18:11:29 -0700 Subject: [du-bistro] Workflow and Web forms document revised In-Reply-To: <4498949B.50200@corp.manyone.net> References: <4491C97E.3050204@corp.manyone.net> <2CB88FE87B0B30489D0CC7B8A7B45C7C48AAB6@ri-exch-1.institute.redlands.edu> <4498949B.50200@corp.manyone.net> Message-ID: On Jun 20, 2006, at 5:36 PM, Mark Jansen wrote: > I'll let you know as soon as the system is ready for you to play > with. > This is great, Mark. It's probably an excellent idea for those of us who have time to play with the system, even with the earlier iteration (that is, the one[s] without the final UI skin). Folks can run through the early iteration to make sure it performs as expected as well as to discover any overlooked bugs. I'm looking forward to seeing it. - Scot Lamins From jack.podell at corp.manyone.net Tue Jun 20 18:13:58 2006 From: jack.podell at corp.manyone.net (Jack Podell) Date: Tue, 20 Jun 2006 18:13:58 -0700 Subject: [du-bistro] Workflow and Web forms document revised In-Reply-To: <4498949B.50200@corp.manyone.net> Message-ID: Mark, Seems like you might want to forward this to the list. It?s good info. -Jack > All: > > Thanks for taking the time to review and comment on the Workflow and Web Forms > document distributed last week. Quick responses to Ida's and Lisa's comments: > 1. Ida is correct: there are three options for selecting a diorama: upload a > new file, pick an already uploaded file, and pick ("refer") a diorama from an > existing portal or site. The last two options are combined onto a single web > form in BISTRO 1.0. Same holds true for managing icons. > 2. Under Managing Permissions, there is indeed a means for taking away > permissions under EDIT PERMISSIONS. In this release, by un-checking the EDIT > PORTAL CONTENT and ASSIGN STEWARD PERMISSIONS boxes and clicking on SAVE, the > individual's permissions are rescinded. > 3. Implementing the ability to add keywords should be undertaken after some > architectural design decisions, so is being deferred for the present time. > 4. At this time, there isn't a practical way to identify metadata of the types > meant to be added to a resource link (aside from information contained in HTTP > headers which may be used for system management and housekeeping), so > auto-populating isn't in the current plan. > 5. > Longer answers to Items No. 3 and 4 are in order. I'll follow up on these when > time permits. > > The Development team is making great progress on BISTRO 1.0. Adding the UI (a > very simple one at that) and documentation may stretch our schedule by a few > days, but the package is coming together nicely. I'll let you know as soon as > the system is ready for you to play with. > > Regards, > > Mark > >> Hey Mark, thanks for mocking this up. Here are just two points that I >> noticed: >> >> 1) on the Manage Diorama Page we agreed to have 3 options: upload a >> new file, pick an already uploaded file, and pick a file from a >> different portal or site. Might want to double check if these were >> the three. Similar set up on the Manage Icon page >> >> 2) on the permissions page, there needs to be a way to take away >> permissions as well. >> >> Ida >> >> >> On 6/19/06, Benvenuti, Lisa >> wrote: >> >>> This looks like it covers what we talked about. >>> >>> Two questions: >>> >>> Can you implement the ability to add a keyword now even though the >>> search functionality isn't complete. The keyword should just be an entry >>> into the database (easy to do I would think) and that way we wouldn't >>> have to go back and enter keywords for many resources later (it probably >>> would not get done after the fact) >>> >>> Also, it there any embedded metadata/properties (other than the URL) >>> that can be populated from an existing web page when we add it as a >>> resource link? This would save some typing and errors. Just a thought. I >>> don't know what kind of info is embedded into a web link. >>> >>> Lisa >>> >>> ------------------------------------------------------------------- >>> Lisa Benvenuti >>> GIS Analyst/Resource Manager >>> Redlands Institute, University of Redlands >>> 1200 E. Colton Ave., Redlands CA 92373 >>> 909-748-8372 (fax) 909-335-4068 >>> lisa_benvenuti at redlands.edu >>> www.redlands.edu/redlandsinstitute >>> >>> >>> Please note new phone and fax numbers >>> >>> -----Original Message----- >>> From: du-bistro-bounces at lists.dufoundation.org >>> [mailto:du-bistro-bounces at lists.dufoundation.org] On Behalf Of Mark >>> Jansen >>> Sent: Thursday, June 15, 2006 1:57 PM >>> To: DU BISTRO team; Julie Winkleman >>> Subject: [du-bistro] Workflow and Web forms document revised >>> >>> All: >>> >>> Thanks again for your time this week in the BISTRO workshop. Your input >>> was extremely useful in trimming the software development process and >>> will ensure BISTRO functionality that will met the basic needs of DU >>> stewards. I will be sending out a more comprehensive record of the >>> event, but in the meantime wanted to circulate the attached revised >>> functional spec for your review and comments. Attached is the document >>> in both MS Word and pdf formats. >>> >>> I would very much appreciate your reviewing this document and letting me >>> know as soon as possible about any omissions or errors, or any other >>> feedback you have. Remember, this document is intended to describe the >>> functionality of only the Release 1.0 product; enhancements not in scope >>> will be addressed separately. >>> >>> Regards, >>> >>> Mark Jansen >>> >>> >>> _______________________________________________ >>> du-bistro mailing list >>> du-bistro at lists.dufoundation.org >>> http://lists.dufoundation.org/mailman/listinfo/du-bistro >>> >>> > > > > _______________________________________________ > du-bistro mailing list > du-bistro at lists.dufoundation.org > http://lists.dufoundation.org/mailman/listinfo/du-bistro -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.dufoundation.org/archive/du-bistro/attachments/20060620/4f6996a0/attachment-0001.htm From mark.jansen at corp.manyone.net Wed Jun 21 11:14:05 2006 From: mark.jansen at corp.manyone.net (Mark Jansen) Date: Wed, 21 Jun 2006 11:14:05 -0700 Subject: [du-bistro] Workflow and Web forms document revised In-Reply-To: References: Message-ID: <44998C6D.6080609@corp.manyone.net> An HTML attachment was scrubbed... URL: http://lists.dufoundation.org/archive/du-bistro/attachments/20060621/3cebdecd/attachment.htm From jack.podell at corp.manyone.net Thu Jun 29 18:00:01 2006 From: jack.podell at corp.manyone.net (Jack Podell) Date: Thu, 29 Jun 2006 18:00:01 -0700 Subject: [du-bistro] BISTRO Update In-Reply-To: <44A2BE83.8030405@corp.manyone.net> Message-ID: >>> All: >>> >>> Things continue to move along with the BISTRO and associated DU steward >>> tools. Release 1.0 software is completed and we expect the initial >>> documentation to be completed by the end of the work. should be completed by >>> the end of this week In the meantime, we have implemented the web-based >>> system for viewing the status of trouble/bug tickets created by stewards. >>> Any steward may now check the status of existing tickets, including current >>> open tickets and older, closed tickets on the Ticket Status page located at: >>> http://help.digitaluniverse.net/stewards/ticketstatus/. >>> >>> For everyone's convenience, here is a summary of how to use our >>> problem/issue reporting and tracking system: >>> >>> >>> 1. Stewards report a problem or ask a question of technical support by >>> sending an email to stewardsupport at manyone.net (In the very near future, >>> this will be a web form, which is currently in development.) >>> 2. OTRS (the Online Trouble Reporting System) receives the email, creates a >>> new ticket, and responds with a ticket number. >>> 3. A ticket number is assigned by OTRS and a confirmation email is sent to >>> the steward >>> 4. Steward and Steward Support communicate via email or phone to resolve >>> issues. All communications are logged within the OTRS ticket either >>> automatically (email) or manually by the Steward Support technician (phone). >>> 5. Stewards may check the status of existing tickets on the Ticket Status >>> page: http://help.digitaluniverse.net/stewards/ticketstatus/ >>> 6. Tickets opened as a result of a phone call are opened manually by the >>> Steward Support technician (Step 1); all other steps of the process are the >>> same. >>> >>> In addition, OTRS will notify stewards by email any time that the status of >>> one of their tickets changes, including when it is closed. Stewards may >>> automatically re-open a closed ticket by replying to the OTRS notification >>> message. >>> >>> The next DU-bistro group mail will apprise everyone of the availability of >>> the first release of the BISTRO tools, with instructions on how to access >>> and use them. >>> >>> Looking forward the next steps, >>> >>> Jack and Mark >>> >> >> >> >> > > ------ End of Forwarded Message -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.dufoundation.org/archive/du-bistro/attachments/20060629/58a72506/attachment.htm From jack.podell at corp.manyone.net Thu Jun 29 19:14:25 2006 From: jack.podell at corp.manyone.net (Jack Podell) Date: Thu, 29 Jun 2006 19:14:25 -0700 Subject: [du-bistro] BISTRO Update In-Reply-To: Message-ID: Apparently I jumped the gun on this. BISTRO 1.0 is not complete and will not be ready on Friday. In future I will double check with the engineer but I do think it will be along shortly. -Jack > >>>> All: >>>> >>>> Things continue to move along with the BISTRO and associated DU steward >>>> tools. Release 1.0 software is completed and we expect the initial >>>> documentation to be completed by the end of the work. should be completed >>>> by the end of this week In the meantime, we have implemented the web-based >>>> system for viewing the status of trouble/bug tickets created by stewards. >>>> Any steward may now check the status of existing tickets, including current >>>> open tickets and older, closed tickets on the Ticket Status page located >>>> at: http://help.digitaluniverse.net/stewards/ticketstatus/. >>>> >>>> For everyone's convenience, here is a summary of how to use our >>>> problem/issue reporting and tracking system: >>>> >>>> >>>> 1. Stewards report a problem or ask a question of technical support by >>>> sending an email to stewardsupport at manyone.net (In the very near future, >>>> this will be a web form, which is currently in development.) >>>> 2. OTRS (the Online Trouble Reporting System) receives the email, creates a >>>> new ticket, and responds with a ticket number. >>>> 3. A ticket number is assigned by OTRS and a confirmation email is sent to >>>> the steward >>>> 4. Steward and Steward Support communicate via email or phone to resolve >>>> issues. All communications are logged within the OTRS ticket either >>>> automatically (email) or manually by the Steward Support technician >>>> (phone). >>>> 5. Stewards may check the status of existing tickets on the Ticket Status >>>> page: http://help.digitaluniverse.net/stewards/ticketstatus/ >>>> 6. Tickets opened as a result of a phone call are opened manually by the >>>> Steward Support technician (Step 1); all other steps of the process are the >>>> same. >>>> >>>> In addition, OTRS will notify stewards by email any time that the status of >>>> one of their tickets changes, including when it is closed. Stewards may >>>> automatically re-open a closed ticket by replying to the OTRS notification >>>> message. >>>> >>>> The next DU-bistro group mail will apprise everyone of the availability of >>>> the first release of the BISTRO tools, with instructions on how to access >>>> and use them. >>>> >>>> Looking forward the next steps, >>>> >>>> Jack and Mark >>>> >>> >>> >>> >>> >> >> > > > > ------ End of Forwarded Message > > > _______________________________________________ > du-bistro mailing list > du-bistro at lists.dufoundation.org > http://lists.dufoundation.org/mailman/listinfo/du-bistro -------------- next part -------------- An HTML attachment was scrubbed... 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